A cracked screen can feel like the end of the world, especially when all your photos, contacts, and files are trapped inside. Whether it’s a slip from your pocket or a drop on hard pavement, screen damage is one of the most common smartphone issues today. According to a SquareTrade survey, over 5,761 phone screens are cracked every hour in the U.S. If your phone still turns on but the screen is unresponsive or shattered, don’t panic. This guide provides reliable, step-by-step advice on recovering your data safely.
At Owl Repairs, we specialize in smartphone repairs and data recovery, offering services backed by years of hands-on experience and industry-standard tools. While this guide is for informational purposes only, it’s curated by technicians with EEAT (Expertise, Authoritativeness, Trustworthiness) in mind to help you make the safest decision for your device.
What Happens When the Screen Cracks?
A cracked screen affects more than just the visuals:
- Touchscreen functionality may stop responding.
- Internal hardware (like digitizers) may get damaged.
- You may be unable to enter passcodes or grant permissions for data access.
Your phone might still be running in the background, which means data is still accessible—if you follow the right process.
Common causes of cracked screens:
- Drops from elevated surfaces
- Pressure from objects in bags or pockets
- Impact from corners or edges
Key Methods to Recover Data from a Phone with a Cracked Screen
Use a USB Mouse and OTG Adapter
If the screen is unresponsive but the display works:
- Use an OTG (On-The-Go) adapter to connect a USB mouse.
- Navigate through the screen using the mouse.
- Enable file transfer mode and connect your phone to a PC.
- Copy all essential files to your computer.
Important Note: This works only if your phone is still powered on and touch permissions are not locked behind a pattern or PIN.
Use a Screen Mirroring App
Apps like Vysor, ApowerMirror, or Samsung Flow allow you to mirror your screen to a PC.
- Install the app on your phone before the screen becomes unresponsive (best for future prevention).
- Once mirrored, you can control your phone from your computer and retrieve your data.
Use Data Recovery Software
If your phone has limited to no touchscreen or display:
- Use software like Dr.Fone, iMobie PhoneRescue, or Tenorshare UltData.
- Connect your device to a computer.
- Run a scan and export files like images, videos, contacts, and messages.
Note: These programs work better for Android devices. iPhones may require iTunes backup access.
Use Google or iCloud Backup
If you’ve enabled auto-backup:
- Google Drive or iCloud will store photos, files, contacts, and even app data.
- Visit Google Backup or iCloud Support.
- Log into your account and download the needed files to a new device or computer.
Extract the Storage Chip (Advanced/Professional)
In worst-case scenarios:
- A technician can remove and access your phone’s storage chip.
- This is risky and must only be done by certified professionals.
- Visit trusted repair centers like Owl Repairs to discuss advanced recovery options.
Practical Recommendations to Maximize Data Recovery Success
Don’t Restart the Phone Excessively
Frequent rebooting may corrupt internal data if hardware is already compromised.
Keep the Battery Charged
Your phone should remain powered during data retrieval. A dead battery may interrupt recovery.
Use High-Quality USB Cables
Low-quality cables can cause data interruptions and failed transfers. Use OEM cables when possible.
Turn Off Screen Locks (Future Advice)
Before damage happens, disable screen locks if you plan regular backups. This makes OTG and mirroring easier.
Visit a Certified Repair Center
When in doubt, seek help. Owl Repairs offers advanced diagnostic tools to safely recover data and repair devices. Use their Instant Quote Tool or check their Mobile Repair Services for options.
Conclusion and Final Thoughts
Recovering data from a phone with a cracked screen isn’t hopeless—it just takes the right tools, methods, and sometimes expert help. Before attempting advanced solutions on your own, evaluate the risks and consider professional recovery services. For secure and efficient solutions, Owl Repairs remains a top-rated resource.
Ready to act? Sell Your Device, Buy a Device, or Contact Us for personalized help.
FAQs
Q1: Can I recover data if my screen is black and unresponsive?
Yes, if the phone is still powered on, tools like OTG mouse or mirroring apps may work. Otherwise, professional recovery may be needed.
Q2: Is it safe to use recovery software on a cracked phone?
Generally, yes. But choose reputable software and always scan for malware before using.
Q3: What if my phone is locked?
You’ll need your passcode to unlock. Some software or services may be able to bypass this—but only with your consent and ID verification.
Q4: Will replacing the screen delete my data?
No, replacing a screen does not delete internal data. It only affects display output.
Q5: Do I need a backup if I visit Owl Repairs?
It’s always better to have one, but Owl Repairs will take precautions to preserve your existing data during repairs.
